Important information about your stay

Important info about your stay

Check in & check out
There are different arrivals depending on the type of stay that is reserved.

The Spagourmet stay has an early check in from 1pm and check out no later than 11am. You have access to the spa from your arrival until check out.
Spadelight, SpaGetAway and BB (overnight with breakfast) have check in at 3pm and check out until 11am. You have access to the spa from check in to check out.
SPA-Relax has check in at 5pm and check out at 12pm.

To avoid queueing at check out, we recommend to settle the bill for the stay before breakfast. The key card can then be delivered quickly by drop-off upon departure.

Arrival at the hotel
All guests will be asked to fill in registration cards from 2017 and must be able to evidence a valid ID with the same information in accordance with the legislation.

From 2018, credit card authorization will be required and there is a reservation of DKK 500 per night. At check out, the amount that is not used will be automatically released.

Even if you pay with gift cards, an authorization will be taken.

Free WIFI
There is free WIFI at the hotel. Connect to TDC network, open web browser and login: tap the picture for free WIFI.

Restaurant Waethel
Breakfast is served between 7am until 10am (Saturday and Sunday from 7.30-10.30am). If dinner is included in your stay, you will be given a table on arrival between 6pm-9pm, based on a first come first served principle. Children under 12 years are charged at half price for a half serving.
Dress code: no swimwear, bathrobe or slippers.

We recommend our guests to pre-order a table in the restaurant before arrival, unless dinner is included in your stay. If you want to reserve a table at a specific time, you are advised to email us at hotel.kellerspark@comwell.com and we should be able to fulfill your request within +/- 15 minutes.

Bar & Brasserie KP
In our Bar & Brasserie you can buy drinks, coffee and lighter meals during the day from 12pm until 10pm. This is recommended for those who want delicious light food with the option of special beer and cocktails in the evening.

We recommend our guests to pre-order a table before arrival as there is a chance they will all get reserved throughout the day. You are allowed to wear bathrobes and slippers in the Brasserie until 4.30pm.

Room service
We offer room service until 10pm.

Breakfast buffet
Breakfast buffet is included in all stays.
Breakfast is served between 7am-10am Monday to Friday. Saturdays from 7.30am-10.30am.
On weekdays, we have a "minimal breakfast" with bread, coffee and juice from 6.30am for guests who wish to leave early.

If you want breakfast in your room, there is a supplement of DKK 95.

Allergy duvets and pillows
All our duvets and pillows are allergy tested. Always inform us about allergies prior to your stay. It’s possible to borrow a special pillow from reception. Read more about our pillow program.

Dogs in the room
We welcome dogs in our rooms as long as they are "quiet" and clean, and you must notify us if you plan to bring your dog in advance of your arrival. An extra charge of DKK 250 per day is applicable. The hotel offers a limited number of rooms where dogs are allowed, which are Spa class rooms on the ground floor next to a small garden.

Dogs are not allowed on the furniture or in the bed.

Extra beds in the room
It’s possible to have 1 extra bed set up in each room.
Children (3-11 years) pay half the price of adults. For cots for babies up to 3 years old there is a surcharge of DKK 125.
Always advise if you require extra bed linen before arrival. Note that for three people in the room, one must sleep on a pull-out bed.

Smoking
All smoking is forbidden indoors as well as on the balconies and terraces. E-cigarettes are not allowed indoors. Smoking is only allowed by the ashtrays at the three main door.

In case of smoking in the room, there will be a fine of DKK 2500.

Free parking and free charging of electric cars
Parking is free and the car park is in the courtyard in front of the rooms. If you have an electric car we also offer free charging with a 22kwh outlet. To use the charger, take the chip in front of the machine.

Public transport
The nearest station is Brejning (2.5km walking distance), then Børkop station (4km). Fredericia (from East Fyn/Kbh) and Vejle (from North Aarhus/Aalborg).

Roadmaps can be found at www.sydtrafik.dk

Taxi
Vejle taxi tel. 70201222 from Vejle station to the hotel, about DKK 290.
Vejle taxi tel. 70201222 from Brejning station to the hotel, about DKK 120. (ask for a fast price)
Fredericia taxi tel. 75503411, about DKK 370.

Decoration of the hotel
The paintings in the hotel are by Frederik Kløve Jakobsen www.frederik-k-jacobsen.dk/. The paintings have got a new look.
Decorations from www.erikbuch.dk
Newer accommodation and decorations are from Housedoctor, HAY and Brøste

The hotel is furnished by interior designer Mette Faarup Jørgensen. For more info email mfj@am-pm.dk

Booking stays online
All stays require entry of your credit or debit card details, even if you have a gift card. Payment will not be made when entering your card information, it is just for guarantee of your reservation. All stays are settled at the hotel - except for non-refundable stays where the amount is deducted upon booking. These stays are not refundable and can not be moved.

Please note that if you place your Mastercard Debit or VISA Debit as a guarantee, the amount will be reserved from your account and will be released again after your departure.

Credit cards
You can use all major credit cards. Visa Electron and other debit cards are only accepted in the reception. Note that there is a fee of 0.75% on Danish cards and 2-4% on foreign credit cards. Dankort is free of charge.

Gift card
If you have a gift card valid for all Comwell hotels, you can book your stay online and pay with your voucher at check out. Credit cards on online bookings are only used as a guarantee of reservation. Note that we do not accept "paperback cards" from other Comwell hotels.

Cancellation of stay
If your stay does not include dinner, you can cancel free of charge before 4pm the day of arrival. If you cancel the room after 4pm, we will charge you for the first night.

If your stay includes dinner or treatments, if you wish to cancel you must do so at least seven days before arrival. Cancellation between 2-6 days before arrival is charged at 50% of the price of the reservation. If you cancel less than two days before arrival, the full amount of the stay will be charged.

A stay for over 9 people must be canceled 30 days before arrival.

Earn points with Comwell Club
You automatically earn 5% of the total amount spent during your stay. All points earned can be used as payment during your next stay. Join and read more at www.comwellclub.dk.

Other questions
Please contact the hotel at tel. +45 7641 1717 or by email: hotel.kellerspark@comwell.com.