Comwell's general conditions
Comwell reserves the right to pre-authorize your credit/debit card prior to your arrival.
Comwell.com does not charge your credit card unless you have booked a "non-refundable stay". Your credit card is only used as a guarantee for your reservation. If you use a debit card for your booking, your bank will reserve the amount for 30 days. If you wish to have the funds released before the 30-day hold period, please contact the hotel directly with your reservation number, and they will assist you in releasing the funds.
Comwell can notify your bank via DIBS to release the funds, but only your bank can delete the reservation of the amount.
Accepted debit cards are Visa Electron, Maestro, or MasterCard Direct.
The prices and general terms on the website are calculated for individual reservations.
All prices are stated per room per night and include service and 25% VAT. Note that some offers cannot be canceled, refunded or modified.
Reservations made on a Comwell website can be changed by contacting the hotel directly. Please note that there may be price increases for changes. Reservations cannot be moved to another hotel.
We would like to inform you that we offer 3 different price types for the product "room with breakfast":
Room with breakfast
Room with breakfast can be cancelled free of charge up to 7 days prior to arrival
Room with breakfast Save 12%
Room with breakfast can be cancelled free of charge until 4:00 PM on the day of arrival. If the room is cancelled after 4:00 PM, we will charge for the first night
Room without breakfast can be cancelled free of charge until 4:00 PM on the day of arrival. If the room is cancelled after 4:00 PM, we will charge for the first night
Room with breakfast can be cancelled up to 7 days prior to arrival. This type of stay can be cancelled free of charge up to 7 days prior to arrival, before 4:00 PM local hotel time. If the reservation is cancelled or changed after this time, we will charge 100% of the price for the first night.
"Room with breakfast Save 12%" requires 100% full payment in advance and cannot be changed, cancelled or refunded. Comwell will charge your credit card at the time of booking.
"Room without breakfast Save 12%" requires 100% full payment in advance and cannot be changed, cancelled or refunded. Comwell will charge your credit card at the time of booking.
Room with dinners, sports and/or spa treatments can be cancelled free of charge up to 7 days prior to arrival. If cancelled between 6 and 2 days prior to arrival, we will charge 50% of the stay's price. If cancelled less than 2 days prior to arrival, the full amount of the stay will be charged.
Comwell reserves the right to pre-authorize your credit card prior to arrival.
Comwell will not charge your credit card unless you book a stay that requires full payment in advance. Your credit card is only used as a guarantee for your reservation.
If more than 9 rooms are booked for the same period, the hotel will consider it a group booking, which may result in changes to prices and general conditions, including cancellation and payment terms. The hotel will send a group contract to be signed by the customer to confirm the reservations
If you take out a cancellation insurance, the following conditions apply:
You can cancel your reservation without any cost until the day of arrival without any reason or documentation. It costs only DKK 75 per adult. Children are free of charge. The details are as follows:
1.1 Who is covered by the insurance?
The insurance covers the number of persons stated on the confirmation as well as children under 12 years. The individual person/persons are hereafter referred to as insured.
1.2 Insurance period
When the insurance is paid, it covers from the date of purchase until arrival at the hotel.
1.3 When should the insurance be purchased?
The insurance must be purchased when booking the stay.
1.4 What expenses are covered by the insurance?
The insurance covers the amount stated in the final confirmation. The cost of cancellation insurance is not refundable.
1.5 Cancellation of the stay
In any case of cancellation, the insured must immediately and no later than the planned arrival time notify the individual Comwell hotel. If cancellation is made later than the arrival time, the insurance does not cover.
Remember to call the reception at the individual hotel as soon as possible if you wish to cancel your stay.
Get more information about our hotels
Comwell Holte 4547 7400
Comwell Roskilde 4632 3131
Comwell Sorø 5783 5600
Comwell Middelfart 6341 8100
Comwell Kolding 7634 1100
Comwell Rebild Bakker 9839 1222
Comwell Borupgaard 4838 0333
Comwell Klarskovgaard 7216 2000
Comwell Kellers Park 7641 1717
Comwell Aarhus 8672 8000
Comwell Hvide Hus Aalborg 9813 8400
Comwell Kongebrogaarden 6341 6341
Comwell Køge Strand 5665 3690
Comwell Copenhagen Portside 3527 2150
Comwell H.C. Andersen Odense 6614 7800
Comwell Bygholm Park 7631 9500
Comwell 8. marts 2018