If you are unhappy with our product, you should contact the hotel to which the product or stay was purchased. Our hotels will always be interested in finding a solution to the complaint with you.

Should it be so far that you and the hotel can not find a satisfactory solution together in the first place, you have the opportunity to contact the associated appeal board under the Competition and Consumer Agency, which in our case is the appeal board for hotel, restaurant and tourism.


Appeal board for hotel, restaurant and tourism
Vodroffsvej 32, DK- 1900 Frederiksberg C
+45 35365121 (kl. 10-14)

Go to the appeal board's website
Visit the competition and the Consumer Agency website