Frequently Asked Questions

It doesn't cost anything to be a member of Comwell Club.

If you no longer wish to be a member of Comwell Club, you can delete your profile.

Log in to your profile and go to "Profile settings". Press "Delete profile" and then confirm with the "OK" button. Your profile will now be deleted.

To get a stamp, you must:

• Book directly with Comwell, i.e. on comwell.com or by phone, or via a corporate travel agency (GDS)

• Book with your Comwell Club email

On your Comwell Club profile you will find your personalised stamp card. Here you can keep track of how many stamps and bonus nights you have. When you have 8 stamps, you will receive a bonus night and your stamp card will be reset.

• Log in to your Comwell Club profile at the top of the page

• Under "Comwell Club Loyalty" you can see your bonus nights and earned vouchers

• Under "Your bonus nights" you can use the link "Book your bonus night here". Here you will also find your unique voucher code, which must be presented as documentation at check-in

Your bonus night must be booked before the expiry date.

NOTE: If you cancel your booking after the expiry date, you will not be able to get it back.

It is not possible to extend the validity of your bonus night.

Unfortunately, you cannot transfer your bonus night to someone else.

You don't get a stamp for this:

• Accommodation in connection with conferences and meetings where you do not pay for your booking yourself

• Bonus night stays

• Nights booked with a SleepWell voucher

• Nights paid with gift vouchers from Go Dream, Smart Box and GaveFabrikken or special offers

• Nights booked via 3rd party, e.g. hotels.com, expedia etc.

Also remember that you must use the same email to book your stay that is linked to your Comwell Club account. If you use different emails, the system will not be able to recognise you and you will not receive a stamp.

We also refer to our terms and conditions for Comwell Club.

When you check out, you earn 5% of the total amount.
This applies to all purchases you have put on your bill/room when staying at one of Comwell's hotels in Denmark.

NOTE: You do not earn points on the amount you pay with points.

You can use your points as payment when you stay at a Comwell hotel in Denmark.
Tell the receptionist that you want to pay with points and the amount will be deducted from your bill.

NOTE: You do not earn points on the amount you pay with points.

The points you have earned are valid for the current calendar year + 36 months from the date earned. Your points will always expire on 1 March and it is your responsibility to keep track of when your points expire.

Example: You earned points on 1 August 2022, those points will expire on 1 March 2026.

When you pay with your points, we will always deduct the points you have earned first.

If you are missing your points, send an email within three months of the date of your stay to club@comwell.com. Include the email address associated with your membership, your phone number and your booking number.

NOTE: You do not earn points on nights booked through 3rd parties. Read our terms and conditions for more information.

You cannot purchase a gift card with your points.

All Comwell Club members are treated to a special birthday offer. All you need to do is register your date of birth in your Comwell Club profile and sign up for the newsletter on your club page. At least the day before your birthday, the offer will be visible on your profile when you are logged in.

Unfortunately, your birthday offer cannot be extended.

When you sign up for Comwell Club, you will receive an email asking you to verify your enrolment. We do this to ensure that we have the correct data. You are not signed up for Comwell Club until you have verified your email.

NOTE: In some cases, it may take a few hours before you receive the verification email.

Your username is your email address.

You have created your password yourself and for security reasons, we cannot see it. If you have forgotten your password, you can reset it here.

When you log in to your Comwell Club profile, you can change your email under "Profile settings". Here you can change your name, email, phone number and date of birth. If you need further assistance, please contact us by email at club@comwell.com and we will help you.

You cannot change your postal address yourself. Instead, contact club@comwell.com and we will help you.

Yes, definitely. You can always unsubscribe from newsletters - either via the link at the bottom of the newsletter or when you log in to your profile and select "Notifications".

You may have unsubscribed from our newsletter, so please check your settings in your profile under "Notifications".

The newsletter may also have been rejected by your email provider. Check your spam filter and add us as the sender - nyhedsbrev@comwell.com - to your contact list.

If you need further assistance, you can send us an email at club@comwell.com - please include your name, email and phone number.

If you enter your personal information in your profile, we can target the emails we send you. For example, you can enter your postcode so we can send you news about events and activities in your neighbourhood.