Questions and Answers

Check-in is possible from 3pm.

Check-out must be done by 11am at the latest.

Do you want to extend your stay by either two hours earlier check-in or two hours later check-out than the applicable times? This can be ordered in advance of your stay for a fee of DKK 100 per hour.

The reception is staffed from 7am to 11pm. Arrival or departure outside of these hours must be arranged with the reception in advance. The night entrance can be used for arrivals after 11pm. We can be reached around the clock at 9839 1222.

We have a two-story and well-equipped fitness center with Techno Gym machines.

The fitness centre can be used before check-in and after check-out. It is open from 7am to 11pm every day. 

Children under 18 must always be accompanied/stay with an adult in connection with stays (the same applies to fitness and pool). 

The swimming pool, sauna and steam room can be used before check-in and after check-out. 

The pool and steam room are open daily between 7am and 11pm.
The sauna is open between Friday at 3pm to Sunday at 11 pm.  

Regardless of how one wishes to pay for their stay, an authorization for the price of the stay + DKK 500 extra per night will be taken at check-in as a guarantee for the stay. If paying with a gift card or cash, the authorized amount will be released after check-out. It is recommended to inform the receptionist if the stay is reserved with a debit card, as the amount is not charged, but only blocked by the bank.

When you arrive at the hotel, you will be asked to fill out registration cards, sign, and if requested, present a valid ID. This is done in accordance with Danish law.

You can use all major credit cards. Please note that a fee is charged for foreign credit cards.

Comwell reserves the right to pre-approve your credit/debit card prior to your arrival. Comwell.com does not charge your credit card unless you book a "non-refundable stay."

Your credit card is only used as a guarantee for your reservation.

If you use a debit card for your booking, your bank will reserve the amount for 30 days. If you wish to have the funds released before the 30-day period is up, please contact the hotel directly with your reservation number, and the hotel will assist in releasing the funds. Comwell can notify your bank through DIBS to release the amount, but it is only your bank that can remove the reservation of the amount. Debit cards include Visa Electron, Maestro, or MasterCard Direct.

If your stay does not include dinner, you may cancel your reservation free of charge until 4pm on the day of arrival. If the room is cancelled after 4pm, we will charge for the first night.

A pre-paid "non-refundable stay" cannot be cancelled.

Rooms with dinner included can be cancelled free of charge up to 7 days before arrival. If cancelled between 6 and 2 days before arrival, 50% of the stay will be charged. If cancelled less than 2 days before arrival, the full amount of the stay will be charged. Stays with nine or more people must be cancelled 30 days before.

In our superior rooms, it's possible to book two extra beds.

In our family rooms, it's possible to book three extra beds

• Children (3-11 years) ½ price of an adult

• Cribs (up to 2 years) DKK 150/night including breakfast buffet (free if the baby sleeps in the parent’s bed).

• Extra beds must be booked in advance.

Freshly cut fruit in your room / DKK 35 per person.

Bouquet of flowers for him or her / DKK 250 Per bouquet

At Comwell Rebild Bakker, we have four wheelchair-accessible rooms. The hotel also features a handicap toilet on the first floor near the reception and an elevator to all floors. Additionally, there is an option for a shower chair in all rooms.

It is allowed to bring "quiet" and house-trained dogs to the room, provided that it is notified before the stay. The dog must not be left alone in the room and must not move around in the restaurant area. You may have up to 2 dogs per room. An extra charge of DKK 250 per room per night applies.

Our breakfast buffet is served Monday to Friday between 7am-9:30am and on Saturdays, Sundays, and holidays between 7am-10:30am.

Breakfast is served in our restaurant, and in certain periods, table reservations may be required. Please inquire at the reception for more information.

If you are departing before 7am, it is possible to order a breakfast to go at the reception before 8pm the day before.

Breakfast to go cannot be ordered during the summer period, please contact the hotel for special needs and requests.

All our duvets and pillows are allergy tested. Always notify us in advance if you have allergies - including regarding food.

Our restaurant is open from 6pm to 9:30pm from Monday to Saturday. During holiday periods, the restaurant is also open during the same hours.

Table reservations should be made in advance and can be done at the reception or by pressing 9 on the phone in your room.

If dinner is included in your stay, you should book a time for dining upon arrival. If dinner is not included, it is a good idea to book a table in advance as it can be fully booked on the day.

Children are offered portions at half price.

The bar is open Monday-Friday 15:00 - 23:00 and Saturday 13:00 - 23:00. On Sundays the bar is closed. Other opening hours may apply during holiday periods.

Need a taxi? Our reception will be happy to assist you with booking.

The nearest train station is Skørping Station - distance: 3 km.

The bus stop is located just outside the hotel.

There is free parking at Comwell Rebild Bakker.

At Comwell Rebild Bakker, we have 2 charging stations for electric cars. The parking lot itself is free, but there is a user fee for the electricity via the Clever app, and you must bring your own cables.

We offer free wireless internet throughout the hotel. To connect, select 'comwellhotels' as the Wi-Fi and then log in with the code 'comwellhotels'.

All smoking is prohibited indoors and e-cigarettes are not allowed indoors. Smoking is only permitted in the atrium courtyard next to the reception.

Contact the hotel by telephone at: (+45) 98 391 222 or by email: hotel.rebildbakker@comwell.com

All bookings require that you enter payment card details, even if you have a gift voucher. We do not take your payment when you enter your card details. All stays are paid for at the hotel, with the exception of non-refundable stays for which payment is made when booking. Stays of this type cannot be refunded or transferred to other dates.

Please note that when using MasterCardDebit or VISA Debit as your payment guarantee, the amount will be reserved on your account and will not be released until after your departure. This can take up to 30 days.

If you have a gift voucher redeemable at all Comwell hotels, you can book your stay online and use the gift voucher to pay for your stay when you check out. Credit cards are used for online booking as a guarantee that the guest will arrive. 

Gift vouchers cannot be used to pay for pre-paid non-refundable stays. 

Gift vouchers from Gavefabrikken must always be ordered using the link that you received with the gift voucher. They may not be used as payment unless the stay was specifically ordered using the link.

All our hotels have the Danish Organic Cuisine Bronze Label, which means that 30-60% of all our food and beverage purchases are organic. We believe that the Organic Cuisine Label will improve the quality and taste experience that our kitchens provide our guests.

We take active measures to prevent food waste. We, therefore, make sure that our food waste is recycled as biogas and second-generation biodiesel.

All Comwell hotels are Green Key certified, which means that an extra effort is made to protect the environment. We are Denmark's most sustainable hotel chain, and we use local ingredients to the extent possible instead of importing foreign ingredients.

You automatically earn 5% of the total amount of your final bill for any overnight stay. All points earned can be used as payment for your next overnight stay, with the exception of stays involving conferences and meetings. Only stays that are booked directly with Comwell or on Comwell.com are eligible for points. Joining our points scheme is free and without obligation. To find out more, visit https://comwell.com/club.