Contact and Practical Information
Questions and Answers
If you need information about arrivals, extra beds and other practical information, we have gathered it all in a clear list of questions and answers.
Check-in is from 3pm, and check-out is no later than 11am.
Do you want to extend your stay by either two hours earlier check-in or two hours later check-out than the current times? Then this can be booked in advance of your stay for a fee of DKK 200,-.
Children below the age of 18 should always be accompanied by an adult during the stay.
Parking is free.
We have an electric charging station where it is possible to pay for charging via the Clever app. Please bring your own cables.
If your stay does not include dinner, the stay can be cancelled free of charge until 4pm on the day of arrival. If the room is cancelled after 4pm, we will charge for the first night.
A prepaid "non-refundable stay" cannot be cancelled.
Rooms with dinners, sports, and/or spa treatments can be cancelled free of charge up to 7 days before arrival. If you cancel between 6 and 2 days before arrival, we will charge 50% of the price of the stay. If you cancel less than 2 days before arrival, we will charge the full amount of the stay. Stays with nine or more people must be cancelled 30 days before.
Lost and found
Forgot something in your room or at our hotel? No worries - we're here to help and will do our best to find it again!
Fill out the form and hopefully we can find your lost property and return it to you as soon as possible.
Contact Our Management Team
