Questions and Answers about Comwell Middelfart

Check-in is possible from 2pm.

Check-out must be done by 10am (on Sundays by 11am).

Wish to extend your stay with either early check-in (2 hours before), or late check-out (2 hours later) than the current times? Book this before check-in against a fee of DKK 200,-.

Regardless of when you want to pay for your stay, authorization will be made to your card, for the price of your stay and an additional DKK 500 per night, as a guarantee for your stay. If you are paying by gift voucher or cash, the authorized amount will be released to your account when you check out.

We recommend that you inform the receptionist if your say has been reserved with a debit card, as the reserved amount is not actually withdrawn. It is only blocked by the bank.

When you arrive at the hotel, you will be asked to fill out a registration card, sign, and present a valid ID. This is done in accordance with the Danish law.  

Children (3-11 years) 1/2 price of adults.

Baby cots for children 0-2 years DKK 150, - per. night. 

Beds and cots must be pre-booked.

If you are 3-4 adults who want to stay in the same room, we have special rooms for this. Contact us and hear more.

"Quiet" and clean dogs are allowed in our family rooms (not family rooms with a view). This must be booked in advance.

Additional price DKK 250,- per night. Please note, dogs must not be left alone in the room.

If your stay does not include dinner, the stay can be freely cancelled before 4pm on the day of arrival. If the room is cancelled after 4pm, we will invoice for the first night.

A prepaid "non-refundable stay" cannot be cancelled.

Rooms with dinner can be cancelled free of charge up to 7 days before arrival. If cancelled between 6 and 2 days before arrival, 50% of the stay's price will be charged. If cancelled less than 2 days before arrival, the full amount of the stay will be charged. Stays with nine people or more must be cancelled 30 days before.

There are some rooms that are better to book than others if you have difficulty walking or are a wheelchair user. Please contact us before making your reservation if this applies to you.

Comwell Middelfart accepts all popular credit cards. Please note there is a fee on foreign credit cards. 

Comwell reserves the right to have your credit/debit card pre-authorized in advance of your arrival. Comwell.com will not debit funds from your credit card unless you have booked a non-refundable stay.

Your credit card serves as the guarantee for your booking. 

When booking with a debit card, your bank will reserve the amount for 30 days. Should you wish the amount to be made available after your stay and the 30 days period has not yet elapsed, please contact the hotel directly stating your booking number. The hotel will help you to make the funds available once more. Comwell can inform your bank to release the funds via DIBS payment services. Only your bank is able to cancel the reserved amount, however. Debit cards are Visa Electron, Maestro or MasterCard Direct.

Breakfast is served Monday to Friday from 6.45 am to 9.00 am. On Saturdays, Sundays, and public holidays, breakfast is served from 7.00 am to 10.00 am.

If you need to leave early, we can arrange a breakfast tray for you, which will be served in the reception area at the desired time. This must be ordered by 8:30pm the evening before.

Table reservation is recommended. Please note that there may be limited availability for a la carte dinner tables and that the restaurant is closed on Sundays.

Dinners included in the stay are set menus and vary daily. The menus cannot be moved to other days. We are happy to adjust the menu for allergies, vegetarians, and the like if notified in advance.

Exceptions may occur, please contact the reception at telephone (+45) 63 418 100 if you have any questions.

In our bar/café, you can buy drinks, craft beer, soft drinks and coffee as well as light meals during the day.

Always make sure to tell us about any allergies before arrival.

Our reception is open 24/7 and are always ready to help.

The closest station is Middelfart Station which is located 3.5 km from the hotel. Here you can find trains to/from Copenhagen and Jutland twice an hour.

A few busses (bus 401) stop 500 meters from the hotel.

Taxa Fyn telephone: (+45) 64 414 055. The price from Middelfart Station is around 100 DKK.

There are lots of free parking spaces right outside the hotel.

We have electric car charging points in the car park. The car park itself is free, but there is a charge for electricity via the Clever app and you need to bring your own cables. It is also possible to charge on our 12 Tesla charging points if you have a CCS charging plug (Type 2).  

We offer free wireless internet throughout the hotel. To connect, select 'ComwellHotels' as the Wi-Fi network and then log in with the password 'comwellhotels'.

Smoking of any kind is not allowed indoors at the hotel. It is allowed to smoke outside on our terraces.

We have paintings from several artists. The artists that we have the most paintings by are:

• In the reception area and the restaurant: Brigitte Christine Fog

• In the conference hall: Lars Ahlstrand
  

Contact the hotel by telephone at (+45) 63 418 100 or email: hotel.middelfart@comwell.com 

All bookings require that you enter payment card details, even if you have a gift voucher. We do not take your payment when you enter your card details. All stays are paid for at the hotel, with the exception of non-refundable stays for which payment is made when booking. Stays of this type cannot be refunded or transferred to other dates.

Please note that when using MasterCardDebit or VISA Debit as your payment guarantee, the amount will be reserved on your account and will not be released until after your departure. This can take up to 30 days.

If you have a gift voucher redeemable at all Comwell hotels, you can book your stay online and use the gift voucher to pay for your stay when you check out. Credit cards are used for online booking as a guarantee that the guest will arrive. 

Gift vouchers cannot be used to pay for pre-paid non-refundable stays. 

Gift vouchers from Gavefabrikken must always be ordered using the link that you received with the gift voucher. They may not be used as payment unless the stay was specifically ordered using the link.

All our hotels have the Danish Organic Cuisine Bronze Label, which means that 30-60% of all our food and beverage purchases are organic. We believe that the Organic Cuisine Label will improve the quality and taste experience that our kitchens provide our guests.

We take active measures to prevent food waste. We, therefore, make sure that our food waste is recycled as biogas and second-generation biodiesel.

All Comwell hotels are Green Key certified, which means that an extra effort is made to protect the environment. We are Denmark's most sustainable hotel chain, and we use local ingredients to the extent possible instead of importing foreign ingredients.

You automatically earn 5% of the total amount of your final bill for any overnight stay. All points earned can be used as payment for your next overnight stay, with the exception of stays involving conferences and meetings. Only stays that are booked directly with Comwell or on Comwell.com are eligible for points. Joining our points scheme is free and without obligation. To find out more, visit https://comwell.com/club.