Important information about your stay at Comwell Holte

Practical information about your stay

Check-in & check-out

Check in is from 3 pm, and check-out is no later than 11 am

Do you wish to prolong your stay with check-in 2 hours earlier or later than the standard times, this can be added before your stay for a fee of DKK 200,-.

Children below the age of 18 shoud always be accompanied by a adult during the stay.

Physically disabled and/or difficulty walking

Please be aware, that this hotel is not suitable for guests, who are physically disabled or having difficulty walking. The rooms are accessible by stairs only and there is no escalator. There is a handicap toilet in the reception.

Payment upon arrival

Stays are always paid at arrival. If you pay by giftcard or cash, the reserved amount on your credit card will be released. We recommend informing the receptionist, if your stay was booked with a debit card.

Registration Card

When arriving, you will be asked to complete a registration card and show a valid ID. This is in accordance with the Danish law. 

Credit Card

All standard credit cards are accepted. A 0,75% fee is charged on Danish cards (except Dankort is free) and 2-4 % on international cards. Comwell has the right to pre-approve your credit/debit card, before arrival.

We do not withdraw any amount, unless you are booking a non-refundable stay. Your credit card is only used as a guarantee for your booking. If a debit card is used, the amount is reserved by the bank for 30 days. Should you want to have the amount released before the 30 days, please contact the hotel directly with your reservation number, and the staff will help you release the amount. Comwell can - via DIBS - instruct your bank to release the amount. However, it is only your own bank that can delete the reservation of the amount. Debit card are Visa Elektron, Maestro or Mastercard Direct. 

Cancellation of stay

Your stay can be cancelled free of charge until 4pm the day before the arrival day, unless your stay includes dinner. If cancellation is after 4pm, you will be charged for the first night.

A pre-paid and "non-refundable" stay cannot be cancelled. 

Room reservations including dinners, sport and/or spa treatments can be cancelled free of charge at least 7 days before arrival. If cancellation is between 2-6 days before the arrival day, 50% of the total price of the stay will be charged. If cancellation is less than 2 days before the arrival day, the total amount will be charged.

Smoking

Smoking is not allowed in indoor areas at the hotel. It is only permitted on our outdoor terrace.

Breakfast buffet included

Breakfast buffet is included in most stays at our hotel. Breakfast is served from 6.30 am to 9.30 am except Sundays and public holidays with breakfast from 7 am to 10 am. 

Grab & Go

Order your breakfast or lunch "To Go", which is a delicious sandwich, some sweets and fruit. The price is DKK 95,- per person and should be ordered at least 2 hours before at the reception. The breakfast "To Go" should be ordered before 9 pm.

Table booking for dinner

It's a good idea to reserve a table for dinner. Meals that are included in your reservation are fixed, and vary daily. We are happy to adjust the menu if you have allergies or are vegetarian (need to be booked before arrival).

Restaurant opening hours

The kitchen is open from 6-9 pm.

"Det Økologiske Spisemærke" label

All of our hotels are certified with "Det Økologiske Spisemærke" in bronze, which means that 30-60 % of all of our purchased food- and beverages are organic. We believe that "Det Økologiske Spisemærke" increases both the quality and taste experience for our guests.

"ReFood" label

We actively fight food waste, and food scraps are therefore reused for Biogas and second-generation biofuel.

Allergies

Always make sure to tell us about any allergies before arrival.

Lobby bar

Visit our cosy lobby bar where cold beverages such as beer, water, wine or cocktails are being served until 9.30 pm.

Reception

There is staff 24/7 in the reception. You can buy snacks, candy and beverages here.

Extra bed  
Maximum 1 extra bed per room, and we kindly ask you to contact us before arrival.

Dogs in the room

"Quiet" and house trained dogs are allowed in the room, provided the hotel is notified before arrival. There is an additional charge of DKK 150 per stay.

Parking

Parking is free of charge.

Internet access

We offer free wifi in all common areas, and there are three computers with internet access at your disposal.

Credit cards

We accept all credit cards. Visa Electron and other debit cards are only accepted in the reception area. There is a fee for the use of credit cards (there is no fee for using Dankort).

Payment with gift voucher

You can book your stay online, and pay with your gift voucher at checkout. Entering your credit card during online booking is just a guarantee for arrival. Please note, we do not accept gift vouchers from other Comwell hotels.

Earn points with Comwell Club

You automatically earn 5% of the total amount spent during your stay. All points earned can be used as payment during your next stay. Join and read more at www.comwellclub.dk.

Other questions?

Please contact us using telephone: +45 4547 7400 or via email: hotel.holte@comwell.com