Questions and Answers about Comwell Hvide Hus Aalborg

Check-in is from 2pm.

Check-out is at 11am at the latest.

Do you wish to extend your stay by checking in two hours earlier or checking out two hours later than the applicable times? If so, this can be booked prior to your stay for a fee of DKK 200.

Children under 18 years of age must always be accompanied by an adult in conjunction with their stay.

Regardless of how you wish to pay for your stay, authorization will be made to your card, for the price of your stay plus an additional DKK 500 per night, as a guarantee for your stay. The remaining authorized amount will be released after check-out.

It is recommended to inform the receptionist if the stay is reserved with a debit card, as the amount is not charged, but only blocked by the bank.

When you arrive at the hotel you will be asked to complete a registration card, sign it and present valid identification if requested. We are required to do this by Danish law.

A maximum of two extra beds can be made up in each superior room. Extra beds must always be booked in advance.

Babies (0-2 years) sleeping in the same bed as their parents stay free of charge.

Cots (0-3 years) cost DKK 150 per night.

If there are several of you travelling together we can offer rooms with connecting doors to allow free access between the rooms.

For room upgrades, please contact the reception for availability at phone: +(45) 9813 8400.

It is allowed to bring "quiet" and clean dogs in the room, if notified prior to your stay. Additional price DKK 250,- per night and only on the rooms on the 2nd floor.

If your stay does not include dinner, the stay can be cancelled free of charge before 4pm on the day of arrival. If the room is cancelled after 4pm, we will charge for the first night.

A prepaid "non-refundable stay" cannot be cancelled.

Rooms with dinner can be cancelled free of charge up to 7 days before arrival. If cancelled between 6 and 2 days before arrival, 50% of the stay's price will be charged. If cancelled less than 2 days before arrival, the full amount of the stay will be charged. Stays with nine or more people must be cancelled 30 days before.

With elevators to all floors and three specially designed handicap-friendly rooms, our hotel is handicap accessible for both those with mobility impairments and wheelchair users.

Comwell Hvide Hus Aalborg accepts all popular credit cards. Please note there is a fee on foreign credit cards. 

Comwell reserves the right to have your credit/debit card pre-authorized in advance of your arrival. Comwell.com will not debit funds from your credit card unless you have booked a non-refundable stay.

Your credit card serves as the guarantee for your booking. 

When booking with a debit card, your bank will reserve the amount for 30 days. Should you wish the amount to be made available after your stay and the 30 days period has not yet elapsed, please contact the hotel directly stating your booking number. The hotel will help you to make the funds available once more. Comwell can inform your bank to release the funds via DIBS payment services. Only your bank is able to cancel the reserved amount, however. Debit cards are Visa Electron, Maestro or MasterCard Direct.

Breakfast is included in all stays and is served:

• Monday to Friday: 6.30 am - 9.30 am

• Saturday, Sunday and public holidays: 7.00 am - 10.30 am

From December 21 to January 6: 7.00 am - 10.30 am
On January 1: 8.00 am - 12.00 pm

A light Grab & Go breakfast is offered free of charge for guests staying with us. However, this must be ordered by 9:30pm the night before at the reception.

Always give us advance notice if you suffer from any allergies. This also applies to food.

The Restaurant is open Monday to Saturday from 5:30 pm to 9:30 pm.

If dinner is included in your stay, you must schedule a dining time upon arrival. Children are offered half-price portions. If dinner is not included, it is a good idea to reserve a table in advance, as there may be no availability on the day.

NOTE: Restaurant Vesterbro will be closed from 20 December to 5 January.

Our bar is open every day from 10:00am to 12:00am, and until 1:00am on Fridays and Saturdays.

Note: Bar V will be closed on the following days: 20, 24, 25 and 26 December 2024

Our reception is staffed 24/7 and always ready to assist you with anything you need.

We offer room service from 11:30am-9:30pm.

We recommend that you, as a guest, use the Hotel Ride service by CommuteApp. Click directly on the link to Hotel Ride here and book your ride.

Here's how it works:

1. Open the link and enter your destination and desired pickup time (the hotel's address is pre-filled)

2. You will receive the price for your taxi ride and pay immediately

3. You will receive information about the ride on your mobile phone and avoid surprises regarding the price, as your payment is completed before the ride.

Aalborg Main Train Station is only a few minutes walk from the hotel through Kildeparken. From there, it's only a few meters to Aalborg Bus Terminal. It's possible to take a bus directly to Aalborg Airport from Aalborg Bus Terminal. Tickets can be purchased through the NT app or with a travel card.

There is parking available at the hotel for a fee. Please note that if you park in the hotel's parking lot, you must inform the reception upon check-in. The price for parking is DKK 95 per day. Parking cannot be reserved in advance.

Comwell Hvide Hus Aalborg has 6 spots for electric cars. The price is the same as regular parking plus a user fee for the electricity via the Clever app, and you must bring your own charging cable.

We offer free wireless internet throughout the hotel. To connect, select 'comwellhotels' as the Wi-Fi network and then log in with the code 'comwellhotels'.

Our fitness room is located on the 16th floor, and all guests have access to it 24/7. There are both weights and cardio machines available.

All smoking, including e-cigarettes, is strictly prohibited indoors and on room balconies. Smoking is only allowed at the designated ashtrays located outside by the hotel entrance or terrace.

Laundry dropped off before 10am on weekdays will be returned to the room no later than 6pm the same day. Please contact the reception.

Contact the hotel on tel. +(45) 9813 8400 or by email: hotel.aalborg@comwell.dk

All stays require the input of a payment card, even if you have a gift card. No payment is taken upon entering your card details. All stays are settled at the hotel - except for non-refundable stays, where the amount is charged upon booking.

These stays cannot be refunded or moved.

Please note that if you use a MasterCard Debit or VISA Debit as a guarantee, the amount will be reserved on your account and will only be released after departure. It can take up to 30 days depending on which card issuer you use.

If you have a gift card valid for all Comwell hotels, you can book your stay online and settle the payment with the gift card at check-out. You will be asked for your credit card information during online booking, which is only a guarantee for arrival.

Gift cards cannot be used for payment of prepaid non-refundable stays. Gift cards from Gavefabrikken must always be ordered via the link that comes with the gift card and cannot be used as payment unless the stay is specifically booked through it.

All our hotels have the Danish Organic Cuisine Bronze Label, which means that 30-60% of all our food and beverage purchases are organic. We believe that the Organic Cuisine Label will improve the quality and taste experience that our kitchens provide our guests.

We take active measures to prevent food waste. We, therefore, make sure that our food waste is recycled as biogas and second-generation biodiesel.

All Comwell hotels are Green Key certified, which means that an extra effort is made to protect the environment. We are Denmark's most sustainable hotel chain, and we use local ingredients to the extent possible instead of importing foreign ingredients.

You automatically earn 5% of the total amount of your final bill for any overnight stay. All points earned can be used as payment for your next overnight stay, with the exception of stays involving conferences and meetings. Only stays that are booked directly with Comwell or on Comwell.com are eligible for points. Joining our points scheme is free and without obligation. To find out more, visit https://comwell.com/club.