General information

General info about your stay

Check in and check out

Guests can check in from 14:00.

Guests must check out by 11:00 at the latest.

Do you want to extend your stay by checking in two hours earlier or checking out two hours later than the applicable times? If so, this can be booked prior to your stay for a fee of DKK 200.

Children under 18 years of age must always be accompanied by an adult in conjunction with their stay.

Authorisation
Regardless of when you want to pay for your stay, an authorisation will be made to your card, of the price of your stay and an additional DKK 500 per night, as a guarantee for your stay. If you are paying by gift voucher or cash, the authorised amount will be released when you check out. We recommend that you inform the receptionist if your stay has been reserved with a debit card, as the reserved amount is not actually withdrawn. It is only blocked by the bank.

Registration card
When you arrive at the hotel you will be asked to complete a registration card, sign it and present valid identification if requested. We are required to do this by Danish law.

Extra bed
Children (3-11 years) ½ price of adults.

Cots for babies 0-2 years cost DKK 150 per night.

Extra beds and cots for babies must be booked in advance.

If you are a group of 3-4 adults who would like to share a room, we can provide special rooms with this capacity. Please contact us to hear more.

Dogs in bedrooms
You are permitted to bring a ‘quiet’ and house-trained dog to some rooms. This must be booked in advance. Additional cost DKK 250 per night. Please note, dogs must not be left alone in the room

Cancelling your stay
If your stay does not include dinner, you can cancel at no charge at any time up to 16.00 on your arrival date. If you cancel your room after 16.00 you will be invoiced for the first night.

Prepaid 'non-refundable stays' are not cancellable. 

Rooms with dinner included can be cancelled free of charge no later than seven days before you are due to arrive. Cancellations between two and six days before you were due to arrive will be charged at 50% of the price of the stay. If you cancel less than two days before your due arrival date, you will be charged the full price of the stay. Stays involving groups of nine or more must be cancelled 30 days in advance.

Access for guests with difficulty walking
Some rooms are more suitable than others if you have difficulty walking or use a wheelchair. Please contact us before your reservation if this is the case. 

Credit cards
At Comwell H.C. Andersen Odense, you can use all normal credit cards. Please note that payment by Danish and foreign credit cards is subject to a surcharge. This surcharge is not applicable to Danish 'Dankort' cards. 

Comwell reserves the right to have your credit/debit card pre-authorised in advance of your arrival. Comwell.dk will not debit funds from your credit card unless you have booked a non-refundable stay. 

Your credit card serves as the guarantee for your booking. 

When booking with a debit card, your bank will reserve the amount for 30 days. Should you wish the amount to be made available after your stay and the 30 days period has not yet elapsed, please contact the hotel directly stating your booking number. The hotel will help you to make the funds available once more. Comwell can inform your bank to release the funds via DIBS payment services. Only your bank is able to cancel the reserved amount, however. Debit cards are Visa Electron, Maestro or MasterCard Direct.

Breakfast
Breakfast is served Monday-Friday 06:30-10:00.  Saturday, Sunday and public holidays 07:30-11:00.

If you need to leave early, we can arrange a breakfast bag for you, which will be served in the reception area at the time you request. This must be ordered the evening before by 20:30 at the latest.

Restaurant
The restaurant is open Monday-Saturday 17:00-21:30. Table reservation is recommended. Please note that à la carte tables for dinner are subject to availability.

The menus that are included in the hotel stay, are fixed and vary daily. The menus cannot be moved to other days. We are happy to adapt the menu for allergy sufferers, vegetarians and suchlike if notified in advance.

Our restaurant is closed on Sundays. Sandwiches can be served at the reception on request.  Some exceptions may occur, please contact the reception on tel: (+ 45) 6614 7800 if you have any questions.  

Bar/Café
Our bar/café stocks a wide range of spirits, craft beers, soft drinks and coffee.

Allergies
Always give us advance notice if you suffer from any allergies. This also applies to food.

Reception
Our reception desk is manned 24-hours and our team is always ready to help you, whatever the problem.

Public transport
The nearest station is Odense Station, which is located 1 km from the hotel. Trains depart to/from Copenhagen and Jutland twice an  hour

Taxis
Odense Mini Taxi tel. (+45) 66 12 27 12. We are happy to book taxis for our guests

Parking
The hotel has 90 parking spaces, which cost DKK 50 per night/day. If these are all full, you can use the Odense P car park,  which is located underneath ODEON.

Free Wi-Fi
Free wireless internet access is available to all our guests. Get connected by selecting  the Wi-Fi network 'HCA'. No code is required.

Smoking
Smoking indoors is strictly prohibited. This also applies to E-cigarettes. Smoking is only permitted next to the ashtrays outside the hotel.

Booking your stay online
All bookings require that you enter payment card details, even if you have a gift voucher. We do not take your payment when you enter your card details. All stays are paid for at the hotel, with the exception of non-refundable stays for which payment is made when booking. Stays of this type cannot be refunded or transferred to other dates. Please note that when using MasterCardDebit or VISA Debit as your payment guarantee, the amount will be reserved to your account and will not be released until after your departure. This can take up to 30 days.

Gift vouchers
If you have a gift voucher redeemable at all Comwell hotels, you can book your stay online and use the gift voucher to pay for your stay when you check out. Credit cards are used for online booking as a guarantee that the guest will arrive. 

Gift vouchers cannot be used to pay for pre-paid non-refundable stays. 

Gift vouchers from Gavefabrikken must always be ordered using the link that you received with the gift voucher. They may not be used as payment unless the stay was specifically ordered using the link.

The Green Key label
All our hotels are Green Key certified, which means that we make an extra effort to protect the environment. We also go to great lengths to be a sustainable hotel, which uses local produce wherever possible, instead of importing produce from abroad.

Comwell Club
You automatically earn 5% of the total amount of your final bill for any overnight stay. All points earned can be used as payment for your next overnight stay, with the exception of stays involving conferences and meetings. Only stays that are booked directly with Comwell or on Comwell.com are eligible for points. Joining our points scheme is free and is without obligation. To find out more, visit www.comwellclub.dk.

Any other questions?

Contact the hotel on telephone (+45) 6614 7800 or at hotel.odense@comwell.com