Important information

Important information regarding your spa stay

Check-in & check-out
Check-in is from 2pm and check-out is from 10am (Sunday 11am). If you want ealy check-in two hours earlier or late check-out two hours later, you can purchase this, the fee is 200,00 DKK. The spa facilities can be used from check-in.

Children under the age of 18 must always be accompanied by an adult.

Timeslots in AquaSpa
To make sure that you will have the best experience possible in the Aquaspa all spa guests are required to book timeslots on busy days. Approximately one week before arrival you will receive an email about this with a link to book timeslots online.

Spa without staying overnight/without accommodation
If you want to enjoy our spa without staying at the hotel, you can purchase access to our spa facilities when you book a treatment. However, Saturdays are reserved for our overnight guests.

This is included in the price
All our spa stays include slippers, loan of one bathrobe and bath towel, as well as access to AquaSpa and our fitness center.

Your order confirmation shows whether there are meals included in your stay. Unless otherwise stated, beverages are not included in all our stays.

Breakfast is served on weekdays and Staurdays from 7am to 10am and Sundays from 8am to 11am
Dinner is served from 6pm to 8.30pm. 

Your reservations for stays, treatments and other services are only valid once you have received an order confirmation.

Payment
At Comwell Borupgaard the payment of your stay will be handled on departure. The terms are stated in your order confirmation. To get a treatment the age limit is 16.

Ordering treatments
Reservations must be made before arrival. Additional treatments can be purchased on the day in question if there are available appointments

Cancellation of stays and treatments
If you have not purchased cancellation, the following applies:

It is possible to cancel at no cost up to seven days before your arrival. Cancellation of spa days without accommodation must be done no later than 48 hours before arrival day at 1pm.

Spa activities
We offer different group activities every Friday and Saturday. You can find a schedule with times for the activities at the hotel, and you can sign up in our spareception.

Clothing in our spa areas
As a spa guest, it is fine to wear bathrobes and slippers throughout the entire day.

Please note that you must bring swimwear and any loose clothing and exercise shoes for our activities. For relaxation treatments, bare toes are preferable.

Smoking
Smoking in all indoor areas at Borupgaard is forbidden. Guests can smoke outside at the raised ashtrays.

Do you need to shower before a treatment?
It is good for your body to go to the sauna or the steam room before a massage, but it is not a requirement to shower before a treatment. However, always remember to take a bath before using our pools and sauna.

Are children welcome?
Guests must be at least 12 years old to enjoy the spa area. Children between 12-18 are alowed acces to the spa together with an adult. 

When should I come to for my treatment?
Arrive at least 15 minutes before your treatment begins and relax in our relaxation section as it will give you a greater benefit from your treatment. If you arrive late, we will deduct the minutes from your treatment time.

Mobile phones and computers
Mobile phones, tablets and computers are not allowed in the spa areas.