Important information

Important information regarding your spa stay

Check-in & check-out

Check-in is from 2pm and check-out is from 10am. If you want late departure, you can purchase late check-out. The spa facilities can first be used after check-in.

Spa without staying overnight/without accommodation

If you want to enjoy our spa without staying at the hotel, you can purchase access to our spa facilities when you book a treatment. However, Saturdays are reserved for our overnight guests.

This is included in the price

All our spa stays include slippers, loan of one bathrobe and bath towels, as well as access to AquaSpa and our fitness center.

Your order confirmation shows whether there are meals included in your stay. Unless otherwise stated, beverages are not included in all our stays.

Breakfast is served on weekdays and Staurdays from 7am to 10am and Sundays from 8am to 11am. Lunch is served from 12pm to 2pm and dinner is served from 6pm to 8.30pm. 

Your reservations for stays, treatments and other services are only valid once you have received an order confirmation.

Payment

At Comwell Borupgaard the payment of your stay will be handled on departure. The terms are stated in your order confirmation.

Ordering treatments

Reservations must be made before arrival. Additional treatments can be purchased on the day in question, if a time slot is available.

Cancellation of stays and treatments

If you have not purchased cancellation insurance, the following applies:

It is possible to cancel at no cost up to seven days before your arrival. Cancellation of spa days without accommodation must be done no later than 48 hours before arrival day at 1pm.

Spa activities

We offer different group activities every Friday and Saturday. You can find a schedule with times for the activities at the hotel, and you can sign up in our lobby.

Clothing in our spa areas

As a spa guest, it is fine to wear bathrobes and slippers throughout the entire day.

Please note that you must bring swimwear and any loose clothing and exercise shoes for our activities. For relaxation treatments, bare toes are preferable.

Smoking

Smoking in all indoor areas at Borupgaard is forbidden. Guests can smoke outside at the raised ashtrays.

Do you need to shower before a treatment?

It is good for your body to go to the sauna or the steam room before a massage, but it is not a requirement to shower before a treatment. However, always remember to take a bath before using our pools and sauna.

Are children welcome?

Guests must be at least 16 years old to enjoy the spa area. Children between 12-16 are alowed acces to the spa together with an adult. 

When should I come to for my treatment?

Arrive at least 15 minutes before your treatment begins and relax in our relaxation section as it will give you a greater benefit from your treatment. If you arrive late, we will deduct the minutes from your treatment time.

Mobile phones and computers

Mobile phones, tablets and computers are not allowed in the spa areas.