Questions and Answers about Comwell Aarhus
Practical Information About Your Stay at Comwell Aarhus
Check-in is from 3pm.
You must check out by 12pm.
Do you wish to extend your stay by checking in two hours earlier or checking out two hours later than the applicable times? If so, this can be booked prior to your stay for a fee of DKK 200.
Children under the age of 18 must always be accompanied/stay with an adult in connection with a stay.
Regardless of how you wish to pay for your stay, authorization will be made to your card, for the price of your stay plus an additional DKK 500 per night, as a guarantee for your stay. The remaining authorized amount will be released after check-out. If you are paying by gift voucher or cash, the authorized amount will be released to your account when you check out.
It is recommended to inform the receptionist if the stay is reserved with a debit card, as the amount is not charged, but only blocked by the bank.
When you arrive at the hotel you will be asked to complete a registration card, sign it and present valid identification if requested. We are required to do this by Danish law.
A maximum of one extra bed can be made up in each room. Extra beds must always be booked in advance. Children (3-11 years) cost DKK 200 per night. Babies (0-2 years) sleeping in the same bed as their parents stay free of charge. Cots (0-3 years) cost DKK 150 per night. An extra bed costs DKK 300 per night. If there are several of you travelling together we can offer rooms with connecting doors to allow free access between the rooms. We can also offer our “suite” solution, where you can book two or three connected rooms, with the option of having a single door to all the rooms.
There are options to upgrade from a standard single room to a standard double for DKK 200, to a standard corner room for DKK 300, a business double for DKK 400, or a business corner room for DKK 500.
"Quiet" and house-trained dogs are allowed in your room, as long as you inform the hotel prior to your stay that you will be bringing your dog with you. There is a surcharge of DKK 250 per night per dog. Dogs are only permitted in our standard rooms on the third floor.
If your stay does not include dinner, the stay can be cancelled free of charge before 4pm on the day of arrival. If the room is cancelled after 4pm, we will charge for the first night.
A prepaid "non-refundable stay" cannot be cancelled.
Rooms with dinner can be cancelled free of charge up to 7 days before arrival. If cancelled between 6 and 2 days before arrival, 50% of the stay's price will be charged. If cancelled less than 2 days before arrival, the full amount of the stay will be charged. Stays with nine or more people must be cancelled 30 days before.
All floors are accessible by lift. We have nine rooms that cater to the requirements of disabled guests. Our hotel is accessible to those with walking difficulties and wheelchair users.
Comwell Aarhus accepts all popular credit cards. Please note there is a fee on foreign credit cards.
Comwell reserves the right to have your credit/debit card pre-authorized in advance of your arrival. Comwell.com will not debit funds from your credit card unless you have booked a non-refundable stay.
Your credit card serves as the guarantee for your booking.
When booking with a debit card, your bank will reserve the amount for 30 days. Should you wish the amount to be made available after your stay and the 30 days period has not yet elapsed, please contact the hotel directly stating your booking number. The hotel will help you to make the funds available once more. Comwell can inform your bank to release the funds via DIBS payment services. Only your bank is able to cancel the reserved amount, however. Debit cards are Visa Electron, Maestro or MasterCard Direct.
Our breakfast buffet is served every day between 7:00 am-11:00 am.
This is valid until 13 August when we return to normal breakfast times: 6:30am-10am on weekdays and 7am-11am on weekends and public holidays.
During busy periods, table reservations are mandatory and the desired time cannot be guaranteed.
Always give us advance notice if you suffer from any allergies. This also applies to food.
Our reception is staffed 24/7 and always ready to assist you with anything you need.
If an evening meal is included in your stay, you will need to book a time you will take your meal when you arrive at the hotel. Children are offered portions at half price. If dinner is not included, it is a good idea to book a table in advance, as there is a risk that the restaurant will be fully booked on the day.
Our restaurant is open from Monday to Sunday and we serve lunch between 12 pm – 4 pm and dinner from 5 pm – 10 pm.
Our cozy bar has one of Aarhus's biggest selections of organic gins from Scandinavia.
The bar is open Monday to Saturday between 12 PM and 12 AM and Sunday from 5 PM to 10 PM.
We offer room service 24/7 and the fee for this service is DKK 95,-.
We recommend that you, as a guest, use Hotel Ride by CommuteApp. Click directly on the link to open the Hotel Ride service here and order your taxi ride.
This is how it works:
Open the link and enter your destination and desired pick-up time (the hotel's address is pre-filled)
You get a price for your taxi ride and pay upfront
You receive information about the ride on your mobile and avoid surprises regarding the price, as your payment is completed before the trip.
Aarhus Rutebilstation (Aarhus Bus Station) is just around the corner, and Aarhus Central railway station is only a few minutes walk from the hotel. You can take a bus directly to Aarhus Airport from Aarhus Central Station. The bus journey takes about 50 minutes and tickets must be purchased from the bus driver.
You are welcome to use the hotel's own parking basement for a fee. Please note that when parking here, your car's registration number must be informed to our reception no later than 15 minutes after arrival.
Ordinary car parking costs DKK 100,- for a day ticket or DKK 175,- for 24 hours.
Alternative parking option:
If our parking basement is fully occupied, you can park at the parking basement at Frederiks Plads, which is located across the street from the hotel. The prices correspond with the hotel's pricing.
Comwell Aarhus has 16 parking spaces with charging stations for electric cars. The price is the same as regular parking plus user payment for the electricity via the Clever app, and you must bring your own cables.
We offer free wireless internet access for all our guests. Connect by selecting the "comwellhotels" Wi-Fi and log in using the password "comwellhotels".
Our fitness facilities are on the sixth and seventh floors. They are open to our guests 24/7. We have weights and cardio workout machines.
Smoking indoors is strictly prohibited. This also applies to E-cigarettes. Smoking is only permitted next to the ashtrays outside the hotel.
Laundry and dry cleaning handed in before 9am will be returned to your room by 6pm the same day. Please contact the reception desk if you have any questions.
Our entire hotel is furnished by HAY, so if you fall in love with one of our pieces of furniture, you will be able to purchase it from Hay. Please contact the reception desk if you have any inquiries.
General Information About Your Stay at Comwell
All bookings require that you enter payment card details, even if you have a gift voucher. We do not take your payment when you enter your card details. All stays are paid for at the hotel, with the exception of non-refundable stays for which payment is made when booking. Stays of this type cannot be refunded or transferred to other dates.
Please note that when using MasterCardDebit or VISA Debit as your payment guarantee, the amount will be reserved on your account and will not be released until after your departure. This can take up to 30 days.
If you have a gift voucher redeemable at all Comwell hotels, you can book your stay online and use the gift voucher to pay for your stay when you check out. Credit cards are used for online booking as a guarantee that the guest will arrive.
Gift vouchers cannot be used to pay for pre-paid non-refundable stays.
Gift vouchers from Gavefabrikken must always be ordered using the link that you received with the gift voucher. They may not be used as payment unless the stay was specifically ordered using the link.
All our hotels have the Danish Organic Cuisine Bronze Label, which means that 30-60% of all our food and beverage purchases are organic. We believe that the Organic Cuisine Label will improve the quality and taste experience that our kitchens provide our guests.
We take active measures to prevent food waste. We, therefore, make sure that our food waste is recycled as biogas and second-generation biodiesel.
All Comwell hotels are Green Key certified, which means that an extra effort is made to protect the environment. We are Denmark's most sustainable hotel chain, and we use local ingredients to the extent possible instead of importing foreign ingredients.
You automatically earn 5% of the total amount of your final bill for any overnight stay. All points earned can be used as payment for your next overnight stay, with the exception of stays involving conferences and meetings. Only stays that are booked directly with Comwell or on Comwell.com are eligible for points. Joining our points scheme is free and without obligation. To find out more, visit https://comwell.com/club.