Important information about your stay

Generel information

Check in & check out
Check in is from 2pm and check out is no later than 10am (Sunday at 11am).

If you would like a late departure or early arrival from 12pm, you must request this in advance for a surcharge of DKK 100 per person.

All smoking is forbidden indoors as well as on the balconies and terraces. E-cigarettes are not allowed indoors. Smoking is only allowed by the ashtrays at the main door.

In case of smoking in the room, there will be a fine of DKK 1000.

Breakfast buffet
Breakfast is served Monday to Saturday between 7am-10am and Sundays between 8am-11am.

Breakfast in your room can be ordered by 3pm the previous day for a surcharge of DKK 50. We serve between 7.15am-10am Monday to Saturday. Sundays from 8.15am-11am.  

If dinner is included in your stay you will be allocated a table on your arrival at the restaurant, between 6pm-9pm based on first come first served principle. Children can eat for half price or from the children's menu.
Dress code: no swimwear, bathrobe or slippers.

If you want more dining options, we can recommend the lobby bar/cafe until 9.30pm.

The lobby bar
In the lobby bar you can buy drinks, coffee and light meals during the day until 9.30pm.

Room service
We offer room service between 7.15am-9.30pm. Sundays from 8.15am-9.30pm.
For room service there is a surcharge of DKK 50.

Allergy duvets and pillows
All our duvets and pillows are allergy tested. Always inform us about allergies prior to your stay.

Dogs in the room
We welcome dogs in our rooms as long as they are "quiet" and clean, and you must notify us if you plan to bring your dog in advance of your arrival. An extra charge of DKK 250 per day is applicable, and it’s only possible if you choose a standard/dog room.

Extra beds in the room
It’s possible to have 1 extra bed set up in each room.

Children (3-11 years) pay half the price of adults. For cots for babies up to 3 years old there is a surcharge of DKK 125.
Always advise if you require extra bed linen before arrival. Note that for three people in the room, one must sleep on a pull-out bed.

An extra bed costs DKK 250.

Parking and free charging for electric cars
Parking is free and the car park is in the courtyard in front of the rooms. If you have an electric car we also offer free charging with a 22kwh outlet - please contact reception if you require.

We offer free TDC Hotspot for all our guests. Login and passcode is ‘comwell’.

Public transport
The nearest station is Snekkersten station (200 meters walking distance).

Taxa Nord tel. +45 4848 4848.

Credit cards
You can use all major credit cards. Note that there is a fee of 0.75% on Danish cards and 2-4% on foreign credit cards. Dankort is free of charge.

Cancellation of stay
If your stay does not include dinner, you can cancel free of charge before 6pm the day before arrival.

If your stay includes dinner or treatments, if you wish to cancel you must do so at least seven days before arrival. Cancellation between 2-6 days before arrival is charged at 50% of the price of the reservation. If you cancel less than two days before arrival, the full amount of the stay will be charged.

A stay for over 9 people must be canceled 30 days before arrival.

Gift card
If you have a gift card valid for all Comwell hotels, you can book your stay online and pay with your voucher at check out. Credit cards on online bookings are only used as a guarantee of reservation. Note that we do not accept "paperback cards" from other Comwell hotels.

Earn points with Comwell Club
You automatically earn 5% of the total amount spent during your stay. All points earned can be used as payment during your next stay. Join and read more at

Other questions
Please contact the hotel at tel. +45 4838 0333.